Rates shown are nightly rates before taxes and do not necessarily reflect all discounts available. The chart provides the cheapest public rates available by room type.
Verified Reviews of Hilton Phoenix Tapatio Cliffs Resort
Below are the verified reviews from guests that we have booked recently:
"Great amenities."
Overall Score3.0/5
The pools were magical. The staff we interacted with were very friendly. However, we arrived late and tired and when we got to the room the battery was dead on the card reader so we had to wait for someone to change the battery to get in the room. Upon arrival the floor had not been vacuumed visible crumbs on the floor and there was a golf glove on the floor. We asked for housekeeping to please vacuum the next day while we were at a funeral and they never showed up so we just had a dirty floor the whole stay. We had several people in a group so saw their rooms too. The carpet was badly stained in all the rooms. The moulding on the floor of the bathroom swollen and peeling in two of the rooms.
Ray A. (Individual traveler, booked 1 room), from
07-Jun-2022 Verified Review, stayed from Fri Jun 03 to Sun Jun 05 2022 at a $150.49 average nightly rate.
"Nice & Clean"
Overall Score4.0/5
The room was clean and very nice.
Susan T. (Individual traveler, booked 1 room), from
15-Feb-2022 Verified Review, stayed from Sat Feb 12 to Sun Feb 13 2022 at a $151.00 average nightly rate.
"Great Stay"
Overall Score4.0/5
Comfy beds. Nice room.
Arthur C. (Individual traveler, booked 1 room), from
13-Feb-2022 Verified Review, stayed from Sat Feb 12 to Sun Feb 13 2022 at a $151.00 average nightly rate.
"Quiet"
Overall Score4.0/5
Our stay was very nice. We enjoy the mountains and hiking trails that are so accessible. Food choices are extremely limited and entertainment isn't available at the resort. Otherwise, a nice play to stay.
Jeff W. (Individual traveler, booked 1 room), from
25-Oct-2021 Verified Review, stayed from Wed Oct 20 to Sat Oct 23 2021 at a $219.99 average nightly rate.
"Very Nice"
Overall Score5.0/5
Narrow roadways a little confusing at first but very nice rooms and excellent pools.
Ariel L. (Individual traveler, booked 1 room), from
08-Oct-2021 Verified Review, stayed from Wed Oct 06 to Sat Oct 09 2021 at a C$179.73 average nightly rate.
"I would give them a one star."
Overall Score1.0/5
The condition of the hotel is a two star at best. The whole experience was very bad and I would not stay here again for free.
Kristy W. (Individual traveler, booked 1 room), from
21-Sep-2020 Verified Review, stayed from Fri Sep 18 to Sun Sep 20 2020 at a $84.99 average nightly rate.
"Didn't stay here. Tried to cancel reservation and could not get any response from the hotel nor its"
Overall Score4.0/5
Will not use your reservation service nor your hotel in the future. Complete and total lack of response and cooperation from the hotel and booking agency. Had to turn my complaint over to my credit card company. Was willing to work out an amiable solution with your agent but could not get a response on line or by phone. Totally disappointed in the entire procedure. Can't believe I was suckered by a company such as yours.
Ronald G. (Individual traveler, booked 1 room), from
12-Jun-2020 Verified Review, stayed from Wed Jun 10 to Sat Jun 13 2020 at a $91.99 average nightly rate.
"Clean"
Overall Score5.0/5
Excellent Services!
Ferney A. (Individual traveler, booked 1 room), from
07-Apr-2020 Verified Review, stayed from Sat Apr 04 to Sun Apr 05 2020 at a $74.99 average nightly rate.
"Hotel Planner"
Overall Score3.0/5
The hotel was fine. Double booked because when I called to check on reservation I was told they didn’t have one for me. And I booked another one. I was LIED ago. On arrival, the hotel had two, prepaid rooms in my name. Do NOT book with a third party! Call the hotel directly!
Sheila T. (Individual traveler, booked 1 room), from
06-Oct-2019 Verified Review, stayed from Fri Oct 04 to Sun Oct 06 2019 at a $120.62 average nightly rate.
"Not what I expected for the price."
Overall Score2.0/5
The property is located in a beautiful mountain area and showed well online, but if I had known ahead of time that the property was in need of / being renovated I would have looked elsewhere. The room we were assigned definitely showed its age and we ended up having to move in the middle of the night when we discovered two scorpions in the bedroom area. Fortunately, we were able to relocate to a much newer / recently renovated room, but that was not what I was expecting when I booked this location. Hotel management were very understanding of the situation and ended up refunding us for our one night stay. After weighing all of the plusses and minuses, I still had a tough time giving this a positive experience.
Guy M. (Individual traveler, booked 1 room), from
27-Sep-2019 Verified Review, stayed from Tue Sep 24 to Wed Sep 25 2019 at a $165.62 average nightly rate.
"No Problems"
Overall Score5.0/5
Quick and easy in and out. Nice helpful employees But I could not find a pen in the room.
Robert S. (Individual traveler, booked 1 room), from
01-Dec-2018 Verified Review, stayed from Thu Nov 29 to Sat Dec 01 2018 at a $110.00 average nightly rate.
Summary of Verified Reviews
78
Good
Summary of 2,893 reviews
The TrustYou Meta-Review summarizes guest feedback from reviews across the web. State-of-the-art algorithms analyze review data and benchmark hotels against each other so that you can find the perfect hotel.
Fair golf hotel. Close to Starbucks. Close to restaurants and bars with nearby parking areas. Great pool.
Pool
76/100
461 reviews
Great but poorly cleaned pool.
Beach
68/100
12 reviews
Reasonable beach. Average beach sports.
Service
68/100
705 reviews
Acceptably professional staff and mediocre bar service.Pool, beach and restaurant service is efficient and friendly.Poor reception but decent management.Room service could have been improved. Good shuttle service.Booking process is sufficient. Hotel security can be an issue.
Location
63/100
352 reviews
Location is ok. Not great access by car, with poorly rated parking.Good dining out, sightseeing, and okay shopping nearby.
Room
56/100
909 reviews
Big enough rooms with awesome views.Rooms are poorly maintained and cleaned, with poorly rated beds.Small rooms and poorly cleaned bathrooms.Rooms needing updating with poor quality A/C and minibars.Poor quality TV's, furniture, and kitchenettes.Shower can be a problem.
Breakfast
54/100
57 reviews
Breakfast is decent but expensive.
Amenities
54/100
437 reviews
Amenities and facilities adequate but in need of updating.Nice grounds with great facilities for kids.Poorly reviewed entrance area and poor handicap accessibility.Terrace is not particularly attractive. Elevator in need of updating.Beautiful architecture.
Comfort
46/100
305 reviews
Poor comfort, small bathrooms, and inadequate A/C and beds.Spacious rooms.
Value
43/100
202 reviews
Value for money could be better. Pricey breakfast and dining.
Vibe
41/100
248 reviews
Atmosphere is friendly but the vibe is low.Hotel could use some updating.Entrance area is not particularly attractive. Luxurious Hotel.Fine for golfers. Great for a wellness holiday. Good resort hotel.
Cleanliness
35/100
376 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.Dirty in the dining and pool areas.
WiFi
20/100
39 reviews
Wifi quality could be improved.
Rated 73/100 based on reviews from families.
Good shuttle service. Good restaurants & bars in the area.
Pool
74/100
145 reviews
Great but poorly cleaned pool.
Service
72/100
164 reviews
Good and friendly pool/beach service.Service is acceptably professional, but some complaints about reception staff.Good shuttle service.
Location
67/100
97 reviews
Decent location, but problems with parking.Good area for restaurants and bars, so-so for shopping.
Breakfast
52/100
13 reviews
Breakfast is average.
Room
49/100
217 reviews
Complaints about maintenance and cleanliness in rooms and bathrooms.Great views from large but outdated rooms with subpar beds.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem.
Comfort
48/100
65 reviews
Spacious but uncomfortable rooms with poor beds and A/C.
Amenities
48/100
120 reviews
Terrace is not particularly attractive.Facilities in need of refurbishment.Nice grounds with great facilities for kids.
Food
46/100
51 reviews
Guests complain about the dining, with a poor menu and high prices.
Value
41/100
53 reviews
Value for money could be better. Food is a bit overpriced.
Vibe
32/100
58 reviews
Atmosphere is friendly but the vibe is low.Hotel could use some updating.
Cleanliness
25/100
99 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
WiFi
12/100
9 reviews
Wifi quality could be improved.
Rated 73/100 based on reviews from couples.
Spacious rooms.
Pool
79/100
28 reviews
Great pool.
Service
62/100
21 reviews
Service is average, but very friendly.
Location
61/100
21 reviews
Decent location, but problems with parking.
Room
58/100
53 reviews
Decent rooms, but guests complain about cleanliness, beds, and bathrooms.Great views from spacious but poorly maintained rooms with poor A/C.
Food
51/100
13 reviews
Food is all right.
Comfort
46/100
24 reviews
Generally poor comfort, particularly the beds, and A/C is lacking.Large rooms without much noise.
Value
44/100
6 reviews
Value for money could be better.
Vibe
41/100
6 reviews
Vibe is not too good.
Cleanliness
37/100
14 reviews
Rooms could be cleaner.
Rated 55/100 based on reviews from business travelers.
Friendly service.
Service
64/100
9 reviews
Service is average, but very friendly.
Room
48/100
10 reviews
Rooms could be cleaner.
Cleanliness
40/100
6 reviews
Rooms could be cleaner.
Rated 70/100 based on reviews from solo travelers.
Service
61/100
6 reviews
Service is adequate.
Room
48/100
8 reviews
Room needs to be improved.
Rated 69/100 based on reviews from all travelers.
Fair golf hotel. Close to Starbucks. Close to restaurants and bars with nearby parking areas. Great pool.
Pool
76/100
459 reviews
Great but poorly cleaned pool.
Beach
68/100
12 reviews
Reasonable beach. Average beach sports.
Service
68/100
702 reviews
Acceptably professional staff and mediocre bar service.Pool, beach and restaurant service is efficient and friendly.Poor reception but decent management.Room service could have been improved. Good shuttle service.Booking process is sufficient. Hotel security can be an issue.
Location
63/100
351 reviews
Location is ok. Not great access by car, with poorly rated parking.Good dining out, sightseeing, and okay shopping nearby.
Room
55/100
906 reviews
Big enough rooms with awesome views.Rooms are poorly maintained and cleaned, with poorly rated beds.Small rooms and poorly cleaned bathrooms.Rooms needing updating with poor quality A/C and minibars.Poor quality TV's, furniture, and kitchenettes.Shower can be a problem.
Breakfast
54/100
56 reviews
Breakfast is decent but expensive.
Amenities
54/100
437 reviews
Amenities and facilities adequate but in need of updating.Nice grounds with great facilities for kids.Poorly reviewed entrance area and poor handicap accessibility.Terrace is not particularly attractive. Elevator in need of updating.Beautiful architecture.
Comfort
46/100
303 reviews
Poor comfort, small bathrooms, and inadequate A/C and beds.Spacious rooms.
Value
43/100
202 reviews
Value for money could be better. Pricey breakfast and dining.
Vibe
41/100
247 reviews
Atmosphere is friendly but the vibe is low.Hotel could use some updating.Entrance area is not particularly attractive. Luxurious Hotel.
Cleanliness
35/100
375 reviews
Bathrooms and rooms are untidy.Hotel facilities could use a good clean.Dirty in the dining and pool areas.
WiFi
20/100
39 reviews
Wifi quality could be improved.
Rated 71/100 based on reviews from families.
Good pool. Good service.
Pool
74/100
143 reviews
Great but poorly cleaned pool.
Service
72/100
163 reviews
Good and friendly pool/beach service.Service is acceptably professional, but some complaints about reception staff.Good shuttle service.
Location
67/100
96 reviews
Decent location, but problems with parking.Good area for restaurants and bars, so-so for shopping.
Breakfast
52/100
12 reviews
Breakfast is average.
Room
49/100
216 reviews
Complaints about maintenance and cleanliness in rooms and bathrooms.Great views from large but outdated rooms with subpar beds.Kitchenette, minibar, A/C and furniture not great quality.Shower can be a problem.
Comfort
48/100
65 reviews
Spacious but uncomfortable rooms with poor beds and A/C.
Amenities
48/100
120 reviews
Terrace is not particularly attractive.Facilities in need of refurbishment.Nice grounds with great facilities for kids.
Food
46/100
51 reviews
Guests complain about the dining, with a poor menu and high prices.
Value
41/100
53 reviews
Value for money could be better. Food is a bit overpriced.
Vibe
32/100
58 reviews
Atmosphere is friendly but the vibe is low.Hotel could use some updating.
Cleanliness
25/100
98 reviews
Problems with cleanliness in rooms, bathrooms, and pool area.Hotel facilities could use a good clean.
WiFi
12/100
9 reviews
Wifi quality could be improved.
Rated 71/100 based on reviews from couples.
Spacious rooms.
Pool
79/100
28 reviews
Great pool.
Service
62/100
21 reviews
Service is average, but very friendly.
Location
61/100
21 reviews
Decent location, but problems with parking.
Room
58/100
53 reviews
Decent rooms, but guests complain about cleanliness, beds, and bathrooms.Great views from spacious but poorly maintained rooms with poor A/C.
Food
51/100
13 reviews
Food is all right.
Comfort
46/100
24 reviews
Generally poor comfort, particularly the beds, and A/C is lacking.Large rooms without much noise.
Value
44/100
6 reviews
Value for money could be better.
Vibe
41/100
6 reviews
Vibe is not too good.
Cleanliness
37/100
14 reviews
Rooms could be cleaner.
Rated 68/100 based on reviews from solo travelers.
Service
61/100
6 reviews
Service is adequate.
Room
48/100
8 reviews
Room needs to be improved.
Rated 54/100 based on reviews from business travelers.
Friendly service.
Service
64/100
9 reviews
Service is average, but very friendly.
Room
48/100
10 reviews
Rooms could be cleaner.
Cleanliness
40/100
6 reviews
Rooms could be cleaner.
Customer Reviews of Hilton Phoenix Tapatio Cliffs Resort
Expedia Group verifies all reviews to ensure that the customer has indeed booked on our site. To encourage customers to submit their reviews, we send an email containing a link to evaluate the hotel to which we sometimes attach a reduction or Expedia Rewards voucher to use on a future trip. We post all reviews whether they are positive or negative, to the extent that they respect our content directives. This monitoring is automated. Any rejection is manually checked and, if maintained, notified to the reviewer by email with reasons. We do not otherwise process changes, nor reviewer contact. We de-list reviews after 4 years, other than for properties having a non-significant number of reviews.
Property Description
Nestled among striking granite bluffs over looking panoramic valley views,the Pointe Hilton Tapatio Cliffs is located minutes from the Sky Harbor International Airport, downtown Phoenix, and Scottsdale. With more than 300 days of sunshine Phoenix, Arizona is your destination of choice. Warm temperatures, hot rates, and acres of sparkling swimming pools will bring you back. With a wide variety of amenities: including extensive water features, 18-hole championship golf course, Hilton Golf Academy, relaxing spa services, fitness facilities, tennis courts, versatile conference space, and a diverse selection of themed dining establishments. The Pointe Hilton Tapatio Cliffs is an All Suite accommodation property. All suite have the Hilton Serenity Bed, large work desk, two cable televisions, two dual-linephones with voicemail, coffeemaker, Innovative Hilton alarm clock, ironing board, and hair dryer. Also has 84,000 square feet of flexible event space, audio-visiual team, WI FI accress, and a 24 hour business center.
Amenities / Features
Check In: 4:00 pm - anytime
Check Out: 11:00 am
Air conditioning
Alarm clock
ATM
Baggage storage facilities
Charge for early check out
Concierge service
Conference facilities
Credit card accepted: Mastercard/Visa
Credit card accepted: American Express
Credit card accepted: Discover
Credit card accepted: Diners Club
Dinner available
Electronic key card
Elevator
Express Check-Out
Facilities for the disabled
Fax available
Fitness and health center
Golf course on hotel grounds
Hairdryer available
Handicap accessible
Central heating
Internet - wireless
Ironing facilities
Movies in room
Non-smoking rooms
24 hours opened
Office or business center
Private bathroom in room
Radio in room
Restaurant
Self controlled heating/cooling system
Shop
Shower
Spa
Swimming pool - outdoor
Tea and coffee making facilities
Telephone
Telephone in all rooms
Television
Tennis court
Terrace
Travellers cheques accepted
Voicemail
Airport & Shuttle Information
Located 12 miles north of the Sky Harbor International Airport. Complimentary shuttle not available. Cost for taxi approximately $40.00 one-way.
Airport Shuttle? Sorry, no airport shuttle available.
Pet Friendly?
Service animals complying with ADA Title lll regulations are allowed.
Sorry, pets are not allowed.
About Hilton Hotels and Resorts
Bed & Breakfast Packages for two at select locations
Have serenity beds made by Serta and Peter Thomas Roth hair & skincare bath amenities
Pre-arrival planning services
Pet Friendly Program
The Hilton Hotels and Resorts highlights above are subject to change without notice.
